Returns Policy | FP Smith Parts & Equipment
With 79 years of expertise, FP Smith Parts & Equipment stands behind the quality of our parts while maintaining clear and fair return guidelines. All returns are subject to the terms outlined below.
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Return Policy Summary
Most new and used parts are eligible for return within 30 days of purchase. Special order, reconditioned, and rebuilt items are generally non-returnable. All returns require prior authorization.
Frequently Asked Questions
Return Eligibility
- New and Used Parts: Eligible for return within 30 days of the original purchase date (based on invoice date).
- Special Order Parts: Non-returnable.
- Reconditioned / Rebuilt Parts and Components: Non-returnable.
Return Process
- Obtain Return Authorization
All returns must be pre-approved. Buyers must contact FP Smith Parts & Equipment prior to shipping any return to obtain a Return Authorization (RA) number and approval. Returns sent without an RA number will be refused and returned to the sender at the buyer’s expense. - Required Documentation
Parts must be returned with a copy of the original invoice. - Condition of Returned Items
Parts must be returned in the same condition as they were shipped, in their original packaging, and must not have been installed or used. Any evidence of installation, tampering, or damage will result in the return being refused. - Packaging Requirements
Parts must be packed properly and securely for return shipping. Parts that arrive damaged due to improper packaging will be refused and returned to the sender at the buyer’s expense.
Restocking Fee
A 15% restocking fee will be applied to all approved returns.
Shipping Responsibilities
- Buyers are responsible for all shipping charges associated with returning items.
- FP Smith Parts & Equipment is not responsible for lost, damaged, or delayed shipments during the return process.
Refunds
- Refunds will be issued to the original form of payment after the returned items have been received and inspected.
- Processing time for refunds is typically 7–10 business days after inspection.
- The 15% restocking fee and original shipping costs are non-refundable.
Exceptions
FP Smith Parts & Equipment reserves the right to refuse any return that does not meet the above conditions. All decisions regarding returns are at the sole discretion of FP Smith Parts & Equipment.
If you have any questions about our return policy or need to request a Return Authorization, please contact our customer service team.
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